We strive to respond within 10 minutes during our business hours.

Complete this form to send us a message. We respond to all messages within one day during our business hours Monday through Friday.

Wear Gales

You can find all of our Most Asked Questions here

<input id="ss360-smartFaq-search" type="text" placeholder="&#x1F50D; How can we help you?"><div id="ss360-smartFaq"> </div><style>

h3.ss360-question {
 font-weight: bold;
 font-size: 14px;
 line-height: 24px;
 padding: 0;
 margin-bottom: 15px;
}

 .ss360-question {
 margin: 0;
 }

 .ss360-question:before {
 position: relative;
 bottom: 2px;
 color: #333;
 }

.ghc-main-content-container h1 {
	font-size: 28px;
}
 .ss360-answer {
 margin-top: 0;
 white-space: pre-line;
 border-bottom-left-radius: 10px;
 border-bottom-right-radius: 10px;
 line-height: 1.4em;
 font-size: 14px;
 }

 .ss360-qa.ss360-qa-active .ss360-answer,
 .ss360-qa.ss360-search-found .ss360-answer {
 display: block;
 }

 .ss360-search-found .ss360-question,
 .ss360-search-found .ss360-answer {
 background-color: #d9fdd4;
 }

 .ss360-search-filtered {
 display: none;
 }

 .ss360-category {
 display: inline-block;
 padding: 10px;
 cursor: pointer;
 margin: 10px;
 margin-left: 0;
 border-radius: 12px;
 background-color: #f1f1f1;
 }

 .qa-category-active {
 background-color: #3d8fff;
 color: white;
 }

 #ss360-smartFaq-search {
 padding: 10px;
 width: 300px;
 }
</style>

Frequently Asked Questions

What is your returns policy?We accept exchanges &amp; returns within 30 days of delivery. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. Our full <a href="https://www.weargales.com/policies/refund-policy" id="isPasted" target="_blank">Returns &amp; Exchanges Policy is here</a>.We encourage you to wear them on clean surfaces at home to check the fit! The footwear industry operates on the same return policy (it&apos;s unsafe to re-ship shoes that have been worn in a hospital setting.)Please Note:&#xA0;If you purchased through the Gales GMA website, the &quot;self help&quot; Exchanges and Returns features will not find your order. Please contact us via the <a href="http://javascript:window.GorgiasChat.open();" id="isPasted">customer support chat</a>. Alternatively, you can visit our <a href="https://www.weargales.com/pages/contact">Contact Us</a> page or send us an email at <a data-fr-linked="true" href="mailto:hello@weargales.com">hello@weargales.com</a>.How do I return my order for an exchange or refund?Return and exchange are easy to do, email our team - <a data-fr-linked="true" href="mailto:hello@weargales.com" id="isPasted">hello@weargales.com</a> - for the link to our easy-to-use returns platform.&#xA0;We now offer two options to return your order!You can return using a Return Bar - This enables you to drop off your return at any Happy Returns location. It&apos;s a more sustainable method as it&apos;s box-free, label- free and returns ship inside reusable totes with other returns. Less cardboard. Less waste. More trees.<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">You can find a list of Return Bar locations here - <a href="https://locations.happyreturns.com/" id="isPasted" rel="noopener noreferrer" target="_blank">https://locations.happyreturns.com/</a>You can also return your item by boxing it up and shipping it back using a pre-paid label.&#xA0;How long will it take to receive my refund or exchange?Refunds and Exchanges are processed as soon as your packages is scanned by the Postal Carrier. You will receive an email with confirmation when they have been processed.Can I track my return?You will receive an email with your return information, when you have started the process, this will include tracking for your return.Do you refund delivery charges if I return an item?Our exchanges are free to do however shipping will not be refunded on orders returned for a refund, and a $9 or $6 (depending on your choice of return) restocking fee will be deducted from your refund amount also.

Returns & Exchanges

All of your Order and Tracking related questions

How can I track my parcel?Once your order has been shipped you will receive an email, with your tracking information.Can I change my delivery address?We strive for efficiency and work hard to get orders out quickly here at Gales. Please contact us as soon as possible with your order number and correct address to see if we can update the address.What if I am not available when delivery for my order is attempted?Delivery will be attempted 3 times before the order is returned to us, we are happy to reship the order however a charge for the reshipment will be charged.My tracking shows that my parcel has been delivered however I cannot locate it. What should I do?Being marked delivered but not received occasionally happens and often the package delivers later in the day or the next day (sometimes by a neighbour who mistakenly received it). If the package does not turn up with your mail (to the confirmed address) within 2 business days, please reach out to our Customer Experience team and they will be able to help.What delivery methods are available?We currently ship Gales with UPS for US orders and Passport shipping for Canadian orders.Can I cancel or amend my order?We strive for efficiency and work hard to get orders out quickly here at Gales. Please contact us as soon as possible with your order number and any updated you want to make to the order, and we can check if the order can still be edited.I received an incorrect or damaged item. What should I do?If you received an damaged or faulty item, please email our Customer Experience team&#xA0;at <a href="mailto:hello@weargales.com">hello@weargales.com</a>&#xA0;with your order number and pictures of the fault and we will be able to help with a replacement.&#xA0;What should I do if an item is missing from my order?On the rare occasion an item can be missed during packing, if you notice an item from your order is missing, contact our Customer Experience team and they will be able to help organise for the missing item to be shipped.What if the style I like is currently out of stock?You can sign up to get notifications when your favourite styles and colours are back in stock.

Order Status and Tracking

How do I know which Gales shoe is right for me?Take our fit survey to find your perfect pair -&#xA0;<a href="https://www.weargales.com/pages/gales-fit-survey" rel="noopener noreferrer" target="_blank">www.weargales.com/pages/gales-fit-survey</a>How do I know which size to choose?We spent years studying thousands of feet of all shapes and sizes to create footwear that keeps your feet snug and secure without feeling crammed.Gales&#xAE; <a href="https://www.weargales.com/products/pro-line?color=white-white" rel="noopener noreferrer" target="_blank">Pro Line</a> shoes run True to Size for Wide Width feet. For normal to narrow width, order 1/2 size down.Gales&#xAE; <a href="https://www.weargales.com/products/frontline?color=white&amp;fit=b" rel="noopener noreferrer" target="_blank">Frontline</a> shoes fit True To Size for Normal to Narrow Width feet. For wide width order a 1/2 size up or shop our Pro Line!If you&#x2019;re still not sure, you can take our fit survey to find your perfect fit here -&#xA0;<a href="https://www.weargales.com/pages/gales-fit-survey" rel="noopener noreferrer" target="_blank">www.weargales.com/pages/gales-fit-survey</a>Is there any difference between your men&#x2019;s and women&#x2019;s models?Our shoes are unisex and there is no difference between the men&#x2019;s or women&#x2019;s shoes.I suffer from heel pain, which shoe is right for me?We can&apos;t promise medical recovery, but our footwear is designed with cushioning for all-day comfort and support.How do the vents work - The holes are covered from the top for any drips, and there is a precipice around the openings that creates enough surface tension to keep liquids out!What are the shoes made of?Vegan friendly, ultralightweight, soft-touch materials with custom medical grade OrthoLite&#xAE; insoles designed to absorb and disperse shock, keeping you comfortable all day long!Our patented XL Extralight&#xAE; technology is 3x lighter vs comparable materials, arch-supportive, slip-resistant, and feels like walking on clouds even at the end of a 12+ hour shift!(3x lighter than a TPU rubber, soft to the touch, durable, and like walking on clouds!)We also don&apos;t have active ingredients in our products. &#xA0;The shoes are closed cell foam and full lab tests are linked here: <a href="https://www.weargales.com/pages/gales-lab-results" id="isPasted">https://www.weargales.com/pages/gales-lab-results</a>Do they have ankle support?They have more support than a clog-style shoe and comparable ankle support to a running shoe!Are they Steel toe capped?Unfortunately our shoes are not steel toed or composite.How do the air vents work?&#xA0;The holes are covered from the top for any drips, and there is a precipice around the openings that creates enough surface tension to keep liquids out!