Order Status and TrackingUpdated 5 months ago

How can I track my parcel?

Once your order has been shipped you will receive an email, with your tracking information.

Can I change my delivery address?

We strive for efficiency and work hard to get orders out quickly here at Gales. Please contact us as soon as possible with your order number and correct address to see if we can update the address.

What if I am not available when delivery for my order is attempted?

Delivery will be attempted 3 times before the order is returned to us, we are happy to reship the order however a charge for the reshipment will be charged.

My tracking shows that my parcel has been delivered however I cannot locate it. What should I do?

Being marked delivered but not received occasionally happens and often the package delivers later in the day or the next day (sometimes by a neighbour who mistakenly received it). If the package does not turn up with your mail (to the confirmed address) within 2 business days, please reach out to our Customer Experience team and they will be able to help.

What delivery methods are available?

We currently ship Gales with UPS for US orders and Passport shipping for Canadian orders.

Can I cancel or amend my order?

We strive for efficiency and work hard to get orders out quickly here at Gales. Please contact us as soon as possible with your order number and any updated you want to make to the order, and we can check if the order can still be edited.

I received an incorrect or damaged item. What should I do?

If you received an damaged or faulty item, please email our Customer Experience team at [email protected] with your order number and pictures of the fault and we will be able to help with a replacement. 

What should I do if an item is missing from my order?

On the rare occasion an item can be missed during packing, if you notice an item from your order is missing, contact our Customer Experience team and they will be able to help organise for the missing item to be shipped.

What if the style I like is currently out of stock?

You can sign up to get notifications when your favourite styles and colours are back in stock.